Building Service Excellence

Foundations of Capability or CMMI V2.0 Upgrade is pre-requisite for attendance. Building Service Excellence is a follow on to Foundations, focused on aspects of CMMI V2.0 related to the service delivery domain. This 1-day course is officially licensed from the CMMI Institute for delivery by ISD’s Certified Instructor. This one-day class includes all materials and 30-day online model viewer access. Paul Byrnes will be your instructor. Paul is one of the world’s leading experts in model based process and performance improvement.

ISD is the oldest serving Partner, having been established in 1994 as a spin-off from the Software Engineering Institute.   Join ISD, the most experienced CMMI Partner in the world.