This 1 day course builds on the Foundations of Capability course. Building Service Excellence is a follow-on course to build your skills relative to the services domain. Foundations of Capability is a pre-requisite to registering for this class. This one-day class includes all materials, and 30-day online model viewer access. ISD is the oldest serving Partner, having been established in 1994 as a spin-off from the Software Engineering Institute. Join ISD, and your Certified Instructor Paul Byrnes, the most experienced CMMI Partner in the world.
CMMI is a comprehensive set of best practices that helps organizations to establish and improve processes. By adapting and extending proven standards and best practices to reflect the unique challenges faced in your industry, this class provides a practical framework for achieving higher levels of quality, controlling costs, improving schedule performance, and ensuring customer satisfaction. The course is highly interactive and composed of exercises, discussion, and presentations.
Check our training calendar for available course dates and locations.