eSCM-SP Evaluations

In partnership with Carnegie Mellon University’s ITsqc (IT Services Qualification Center), ISD is authorized to provide training, consulting, and formal evaluation services using the eSourcing Capability Model for Service Providers (eSCM-SP v2) eSCM-SP model and determination method. Among a highly successful and fast-growing group of companies (including Accenture, Satyam, and IBM), ISD is working with organizations to implement proven best practices among e-enabled service providers worldwide. This innovative model is composed of 84 practices that define critical capabilities needed to remain competitive among IT-enabled service providers.

If your organization provides such services, the eSCM-SP V.2 model can help you improve key customer and internal processes to achieve breakthrough performance. If your organization outsources its IT-intensive business activities, the eSCM-SP V.2 model can help you evaluate your current suppliers, determine your supplier risk, or serve as a benchmark against which to evaluate prospective suppliers.

We are developing an international capability to provide authorized Lead Evaluators and Team Members to perform determinations, all the way from Mini-Self Evaluations to Full Evaluations for formal ITsqc certification.